Terms of service
Terms of Service – Whisker & Wag
Last updated: 10 October 2026
1. Introduction
Welcome to Whisker & Wag, an online store offering pet products and accessories for cats and dogs.
By using our website or placing an order, you agree to these Terms of Service. Nothing in these terms affects your statutory consumer rights under UK law.
2. Products
We aim to provide accurate product descriptions, images, prices and availability information.
Product colours and appearance may vary slightly from the images displayed due to lighting and screen settings.
All products are subject to availability.
3. Orders and Payments
All prices are displayed in British Pounds (GBP).
The total price, including any applicable taxes and delivery charges, will be shown before you complete your purchase.
We reserve the right to reject an order where a product is unavailable or where there is an obvious pricing error. If payment has already been taken, we will issue an appropriate refund.
4. Shipping and Delivery
We currently deliver within the United Kingdom only.
Delivery times and shipping costs depend on the product and shipping method.
Orders may be fulfilled by third-party suppliers and logistics partners.
Please refer to our Shipping Policy for further details.
5. Returns and Refunds
Customers generally have the right to cancel eligible online purchases within 14 days after receiving their goods, without giving a reason.
Customers also have statutory rights regarding faulty, damaged or incorrectly described products.
Please refer to our Return and Refund Policy for instructions and further information.
6. Customer Responsibilities
Customers must provide accurate contact, delivery and payment information.
Our website must not be used for fraudulent, unlawful or abusive activities.
7. Intellectual Property
Website content, branding, original text and images owned by Whisker & Wag may not be reproduced without permission, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
8. Liability
We aim to provide reliable products and services.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, or restricts your statutory consumer rights.
9. Privacy
We process personal information in accordance with our Privacy Policy and applicable data protection laws.
10. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be published on our website. Changes will not retrospectively remove rights that customers already have under existing contracts.
11. Governing Law
These terms are governed by applicable laws of the United Kingdom, subject to mandatory consumer protections and the rules applicable in the relevant UK jurisdiction.
12. Contact Information
Whisker & Wag
Email: semenovychwork@gmail.com
Business address: 2 Newcombes House
Clifford Gardens
Crediton, Devon EX17 2AN
United Kingdom