Shipping policy

Shipping Policy – Whisker & Wag

Shipping Locations

Whisker & Wag currently ships within the United Kingdom only.

Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on the product and supplier.

Delivery Times

Estimated delivery times are shown at checkout or on the relevant product page where available.

Delivery times may vary depending on the product, supplier, shipping method and destination. We aim to deliver orders within 30 days unless a different delivery period has been agreed with the customer.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before payment.

Home Delivery and Collection Points

Please provide your full and accurate delivery address, including your postcode.

Available delivery methods depend on the product and courier. Some orders may offer home delivery, while others may require collection from a designated pick-up point.

Please check the available delivery option before completing your purchase.

Order Tracking

Tracking information will be provided when available after dispatch.

Multiple Shipments

Products purchased together may arrive in separate parcels because we work with different suppliers and fulfilment partners.

Delayed or Missing Orders

If your order is delayed, damaged, lost or not delivered, please contact our customer support team. We will investigate and provide an appropriate solution in accordance with your UK consumer rights.

Contact Us

Whisker & Wag

Email:semenovychwork@gmail.com